Overview: Join the Platform Innovation team, where you will play a crucial role in onboarding restaurant merchants and enhancing their experience throughout their lifecycle on our platform. This position involves significant travel to merchant sites, working cross-functionally to create a seamless onboarding experience that delights our partners.
Key Responsibilities:
Interface directly with merchant restaurants to improve their experience
Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience
Perform hands-on and in-store work, training merchant staff on effectively using new platforms
Create merchant training materials to encourage staff understanding and adoption
Learn the ins and outs of client software configuration and oversee the implementation of digital ordering and SaaS tools
Identify opportunities to improve existing merchant workflows to encourage adoption and maximize revenue
Achieve immediate results and adapt in an evolving work environment
Look for ways to improve and shape the direction of the company
Required Qualifications:
Bachelor's degree or equivalent work experience
5 years of work experience in restaurant/bar management, customer support, or hospitality
Able to complete tasks accurately, effectively, and on time with superb attention to detail
Excellent external and internal customer support skills
Experience working successfully cross-functionally with other departments
Proactive by nature and most engaged when operating at the lowest level of detail
Spanish fluency is a plus
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 51.03/hr.
