Work with operational stakeholders to understand change management requirements, develop a framework for managing process launches and changes, and include all required approvals.
Develop regular reporting content and cadence to ensure all team members are aware of upcoming and ongoing changes, to keep all stakeholders up to date on the rapidly changing environment.
Ability to review complex process and procedure documents with attention to detail to identify potential issues, inaccuracies, or areas of risk.
Work with Payments Planning Lead and Product Managers to execute planning processes, tools, reporting, and cadence for effective management of Payments products and services.
Responsible for planning and tracking strategic priorities across all departments within the Payments organization.
Assess and anticipate risks associated with projects, change management, and ensure creative and effective mitigations are available.
Enable communication of project status and deliverables to key stakeholders
Support the Payments Business Ops team to define, launch, and execute various strategic and operational projects.
Extremely strong and proven ability in implementing and executing a product team governance framework, including strategy, framework and tooling.
How:
Ensure project and status communication and collaboration cadences integrate effectively to the overall communications rhythm for the Payments organization.
Effectively manage change by influencing and communicating with key stakeholders.
Prepare presentations and clearly communicate project deliverables to extended leadership within Payments and external stakeholders.
Collect operational requirements and work with stakeholders to assess and prioritize according to operational benefit.
Leverage best practices and continually drive process improvements but work creatively to drive execution and simplification.
Proactive about reaching out to stakeholders, managing timelines and deliverables
Skills:
8+ years of project/program management experience, with emphasis on program management best practices and methods. Preferably in a high-growth high-volume service operations environment
Strong critical thinking & communication skills
Deep knowledge and experience using collaborative project management tools and processes (e.g. JIRA, Asana, AirTable Smartsheets, Google Docs, scrum, agile)
Excellent communication and interpersonal skills
Proven ability to work cross-functionally to enable collaboration, transparency, and accountability across teams
Preferred Qualifications:
Passion to work on unstructured business problems to help drive & influence change
Strong understanding of software product development processes and methodologies
Project Management Professional (PMP) or Certified Scrum Master (CSM) certification or equivalent project management or agile certification will be a plus
Experience working directly on change management programs
Ability and desire to work in a fast-paced environment
Mission-driven, enthusiastic to learn and grow within the Airbnb community and embody our Core Values; team-oriented with a positive, can-do attitude.
Education:
BS/BA degree in business or technical field or equivalent job experience
Certifications & Licenses:
Certified Scrum Master
PMP
Project Management Professional
Note: The Company is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAhr@spectraforce.com.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $91.72/hr.
