Job Title: Patient Service Representative II Location: Nashua, NH, 03060 Duration: 4 months
Job Summary: The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. This role involves direct patient contact, creating an atmosphere of trust and confidence, explaining procedures, and drawing blood specimens in a skillful, safe, and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills, and sensitivity to confidentiality and accuracy of patient information. Successful applicants may be assigned to a doctor's office, a patient service center, or as business needs dictate. Key Responsibilities:
Perform daily activities accurately and on time under the direction of the area supervisor.
Maintain a safe and professional environment.
Perform both forensic and clinical specimen collection and processing duties following established practices and procedures.
Verify patient demographic information, including patient signature post-venipuncture, to ensure tubes are labeled correctly in their presence.
Maintain required records and documentation.
Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.
Job Requirements:
Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric.
Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
Committed to all company policies and procedures, including dress code, employee health safety, and everyday excellence guiding principles.
Must be able to make decisions based on established procedures and exercise good judgment.
Must have reliable transportation, a valid driver's license, and a clean driving record, if applicable.
Travel and flexible hours are required to work multiple locations and cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
Capable of handling multiple priorities in a high-volume setting.
Must demonstrate superior customer focus, ability to communicate openly and transparently with peers, supervisors, and patients, and ability to accelerate and embrace change and knowledge of our business.
Training locations may vary based on trainer availability.
Required Education and Experience:
High school diploma or equivalent.
Medical training as a medical assistant or paramedic preferred.
Phlebotomy certification preferred and required in California, Nevada, and Washington.
Three years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.
Minimum two years in a Patient Service Center environment preferred.
Customer service experience in a retail or service environment preferred.
Keyboard/data entry experience.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $17.29/hr.
