Job Title: Pharmacy Technician Call Center 1 Duration: 12 Months Location: 2500 W Lake Mary Blvd, #112,Lake Mary, FL, 32746 Shift: Shift that could be between the hours of 8:00 am - 8:00 pm EST depending on the needs of the business Note: Actual schedule will be determined by the site and the program to which the Program Specialist is assigned.
Summary: The Registered Pharmacy Technician Call Center is responsible for various duties related to the creation or routing of pharmacy orders through receipt, review, and verification of patient’s prescriptions. prepping and scanning documents, verifying patient data, submitting prescription orders into pharmacy data system. The Registered Pharmacy Technicians will work directly with patients and providers to set up deliveries and assist with order processing.
Essential Job Duties:
Quickly and efficiently respond to incoming calls and faxes, identify how to best assist Verify HIPAA information, and maintain confidentiality when speaking to patients and providers.
Assess the caller’s needs and address or transfer call to correct department, Document calls into the pharmacy processing system, and handle escalated calls per established protocols.
Efficiently communicate caller’s requested information in a professional manner.
Respond efficiently and accurately to callers, explaining possible solutions, and ensuring the patient or provider feels supported and valued.
Engage in active listening with callers, confirming or clarifying information and diffusing upset patients or providers as needed.
Work closely with pharmacists and pharmacy teams to ensure patient and provider’s needs are being met in a timely fashion.
Coordinate with call center Hub program(s) as applicable.
Processing, Coordinate the order and enter prescriptions based on their degrees of urgency through the pharmacy processing system.
Maintain a level of professionalism and document within processing systems based on policies and procedures.
Efficiently enter data and information into pharmacy processing system.
Prioritize and organize your own work to meet agreed upon deadlines Enter prescription orders into pharmacy processing system in an accurate and efficient manner.
Comply with applicable laws, regulations, and policies.
Experience:
Minimum Required: Ideally have two or more years of healthcare or pharmacy work experience.
Experience/knowledge/skill in:
Experience with non-commercial pharmacy.
Strong time management and organizational skills.
Adaptability and flexibility.
Efficient typing skills.
Education/Qualifications/Certifications and Licenses:
Minimum Required: The Registered Pharmacy Technician Call Center must hold a bachelor’s degree or evidence of continual work towards a degree is strongly preferred.
Specialists without a degree must have a High School Diploma or GED, and ideally have 1-2 years of healthcare or pharmacy work experience.
The technician must hold a Florida Board of Pharmacy Registered Pharmacy Technician license and be efficient in using email programs, instant messaging communications and in all Microsoft office programs.
Able to work as a team and collaborate with others and demonstrate diversity awareness.
Maintain a professional, calm, and friendly demeanor.
Express thoughts and instructions clearly in both verbal and written communications.
Efficient in phone skills, including familiarity with complex or multi-line phone systems.
Ability to be on the phone for extended periods of time.
Understand and strive to meet or exceed call center metrics within 90 days of hire, while providing excellent consistent customer services.
Demonstrate customer service skills necessary to support assigned programs.
Comfortable working in a fast-paced environment.
Able to multitask and handle multiple requests at the same time.
Easily navigate between multiple computer programs with dexterity.
Able to sit, stand, and use computer screens for extended periods of time .
Applies knowledge and skills to activities that vary from day to day.
Demonstrates a moderate level of knowledge and skills in your own function.
Requires little assistance with standard and non-standard requests.
Solves routine problems on own.
Note: This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, SPECTRAFORCE and the assigned client reserve the right to revise the job or to require that other or different tasks be performed as assigned.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.Position is offered by a no fee agency. Location : 2500 W Lake Mary Blvd, #112,Lake Mary, FL, USA, 32746 About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.00/hr.
