Job description As a Payments Planning Manager, you are responsible for planning and reporting on large-scale programs and projects that support the strategic operational goals of the Payments organization. In this role, you work cross-functionally to enhance productivity and efficiency through clear communication, the execution of a robust roadmap governance framework, and a commitment to continuous planning and reporting—including goal setting, priority alignment, and performance tracking. By empowering the global community and supporting teams, you help transform operations and drive excellence in business-critical processes.
Ability to review complex process and procedure documents with attention to detail to identify potential issues, inaccuracies, or areas of risk and develop tool based solutions.
Assess and anticipate risks associated with projects, change management, and ensure creative and effective mitigations are available.
Support the Payments Business Ops team to define, launch, and execute various strategic and operational projects.
Extremely strong and proven ability implementing and executing a product team governance framework, including strategy, framework and tooling
Troubleshoot complex issues, providing expert guidance and solutions
Deliver world-class customer experiences with empathy, clear communication, and timely problem resolution
Contribute to knowledge resources, helping others get the most from Airtable
Stay up to date on new features, educating the team on best practices
Skills:
Strong and varied experience with Airtable and passionate about optimizing business workflows
Skilled communicator—both written and verbal—adaptable to diverse audiences
Analytical, resourceful, and creative in solving complex technical challenges
Naturally curious and motivated to continually learn and exceed expectations
Deep knowledge and experience using collaborative project management tools and processes (e.g. AirTable, JIRA, Google docs, scrum, agile)
Proficient with tools like Salesforce, Confluence, G Suite; knowledge of relational databases, REST APIs, and formulas is a plus
Education: BS/BA degree in business or technical field or equivalent job experience
Preferred Qualifications:
Strong understanding of software product development processes and methodologies
Ability and desire to work in a fast-paced environment
Mission-driven, enthusiastic to learn and grow within the Airbnb community and embody our Core Values; team-oriented with a positive, can-do attitude.
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 60.00/hr.
