Job Title: Patient Access Rep II Duration: 4 months Shift Timings: (8am- 5pm) MON- FRI Location: 870 S Front St Suite 140 Medford USA 97502
Summary: The main function of a patient access representative is to act as the liaison between the organization and the customer/patient. They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.
Job Responsibilities: Act a liaison between , the customer base and patients.Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.Speak with customers in a courteous, friendly, and professional manner using protocol procedures.Inquire, clarify, and confirm customer requirements and understanding of the solution.Provide additional customer education and information as needed.Qualify and establish inbound new customers requesting products and services.Work in multiple databases to research complex issues and questions.Notify clients of test results in a timely and accurate manner.Review test forms for accuracy and report any discrepancies.Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
Skills: Knowledge of Microsoft Office. Strong verbal and written communication. Courteous with strong customer service orientation. Understanding of medical terminology used in clinical setting.
Requirements: Highschool diploma or equivalent experience. Previous experience in customer service preferred. Bachelors degree preferred.2-4 years of experience.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $19.30/hr.
