Operations Support


Mettawa, Illinois

18 days ago

Similar Jobs
Operations Support
Mettawa, Illinois

18 days ago

Job Description

Job Title: Operations Support
Length – 06 Months (Potential Extension)
Location: Hybrid – Mettawa; Monday - Wednesday in office/Thursday and Friday work from home.
Purpose Statement:
The US Patient Services team is an industry leading organization, providing unparalleled patient support that results in improved brand loyalty and patient satisfaction. The Access and Reimbursement Operations Specialist reports to the Associate Director of APS Operations to perform operational support capabilities as well as the management of projects to mature our A&R Field Teams.
Major Responsibilities:
• Coordination and management of Access and Reimbursement demographic information (contact numbers, address, title, etc) to ensure timely completion of onboarding and offboarding activities.
• Monitor Escalation Tool tickets in the Access & Reimbursement channel
• Triage and manage Escalation Tool tasks between field teams
• Build and run routine reports in excel and build PowerPoint presentations.
• Attention to detail
• Good communication skills
• Ability to multi-task different priorities and responsibilities
• Ability to work within multiple systems effectively and concurrently
• Ability to manage their time efficiently and effectively
• Experience working in Microsoft products (especially excel and PowerPoint)
• Support other projects and tasks identified by the APS Operations team.
Qualifications & Requirements / Skillset:
•            This role will help the field teams by managing back-end operations.
•            Candidates should assist with day-to-day operational tasks, keeping the field team informed of solutions for submitted issues.
•            Managing communication channels in the escalation tool and presenting reports is required.
•            Attention to detail is important.
•            The ability to understand processes is essential.
•            Candidates should be able to input data into Excel, build pivot tables, use VLOOKUP, and represent data visually.
1. What are the top 3-5 skills, experience or education required for this position:
1. Ability to navigate multiple systems congruently
2. Problem solver
3. Multi-tasker
4. Proficient or greater experience in excel (examples; understands formulas like VLookup, build pivot tables, etc)
5. Detailed oriented
Preferrable education is college graduate
Experience: 2+ years of professional experience preferred

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $25.00/hr.