Position Title: Operations Officer II Duration: 6 Months Working hours: 1 day in office, 4 days work from home (5 days in office for the first 2-3 weeks for training) Working Location: Toronto, ON
Job Description:
Perform routine to broad tasks, follow established procedures, and investigate straightforward problems to identify and implement the most suitable solution
Complete investigations – report / escalate risk issues or process gaps identified
Perform a variety of AML and Sanctions/ABAC information gathering activities as a part of FCRM regulations
Providing support of AML and Sanctions/ABAC related activities and transactions to resolve business issues
Review banking transactions to ensure they are within the bank and regulatory thresholds and guidelines
Forward unusual transactions and supporting information for further review
Perform a variety of research activities including addressing research discrepancies
Identify opportunities to improve service delivery and support process improvement initiatives
Prioritize own workload to meet SLA requirements for service and productivity
Support the timely and accurate completion of business processes and procedures
Escalate non-standard or high-risk activities as necessary
Ensure necessary due diligence to support the accuracy of all transactions / activities
Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients
Ensure documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulations
Support and participate in process improvement opportunities
Contribute to the preparation of procedural documents in support of day-to-day operations
Be knowledgeable of and comply with Bank Code of Conduct
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand champion for your business area/function and the bank, both internally and/or externally
Works within established guidelines, accountable for completing routine transactions or low- moderate risk, repetitive processes within a standardized framework
Completes transactions using a limited number of systems and/or applications
Manages their own workload, coordinating tasks and services with others
Identifies and assesses issues in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion
Minimal decision-making authority
Limited or first level (initial) interaction with internal partners
Requires working knowledge and skills developed through formal training or work experience
Generally, reports to a Team Manager
Must Have Skills/Qualifications:
Prior experience dealing with confidential customer information
Basic to intermediate Excel skills (working with filters, copy and pasting, how to use macros)
Nice to Have Skills:
Prior banking or financial institution experience
Prior corporate or professional work experience
ACAMS certification
AML knowledge/experience
Bilingual (English and French)
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.88/hr.
