Position Title: Operations Officer II Duration: 6 months (Possibility of Extension and Possibility of Conversion) Work Location: Toronto, ON (5 days in office) Schedule: Mon- Friday 8:30 to 5 (30 min lunch break)
Roles and Responsibilities:
Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals, and CEI targets are met.
Reports to a Team Manager within the Team Structure.
Positively contributes to the overall customer experience and loyalty index in each interaction.
Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
Create and/or recognize exceptional customer service through established programs.
Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
Provide subject matter expertise for internal and external partners within a defined area.
Complete assigned tasks accurately & within established standards.
Actively participate in daily touch points and work distribution.
Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
Identify areas of risk and escalate as necessary.
Must-Have :
Strong attention to details.
Good filing skills – electronic files.
Strong skills in MS Office.
Strong written communication skills.
Nice-To-Have:
Back-office operations experience.
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.48/hr.
