Operations Officer II

Title: Operations Officer II
Duration: 1 year (Possibility of Extension and Conversion)
Schedule: 8am-4pm, 9 - 5 Mon -Fri
Location: Mississauga, ON (hybrid 4 x week however training is 100% onsite 2-3 weeks)

Day To Day Responsibilities:

• Estates processing – processing estates files – transactions, phone: connecting with authorized reps
• Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
• Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
• Reports to a Team Manager within the Team Structure.
• Positively contribute to the overall customer experience and loyalty index in each interaction.
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
• Create and/or recognize exceptional customer service through established programs.
• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.

 
Must Have:

• MS Suites – Excel – basic, outlook, word.
• Post-secondary degree.
• Strong attention to detail, able to work independently and multitasking skills.
• Time management – able to adhere to strict deadlines, previous high-volume work experience – has worked with SLAs before.
• Adapts well to change – change agent.
• Excellent Phone Etiquette – dealing with sensitive matters, speaking with estate representatives and family members of the deceased – compassion, empathy.

 
Nice To Have:

• Bilingual - English and French
• Previous Banking Experience
• Previous admin or operational officer background
• Previous work with SLAs
• Collections experience
• Estates experience
• Accounting & bookkeeping
   

 
  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.88/hr.