Operations Officer I - Bilingual

Position Title: Operations Officer I – Bilingual
Duration: 1 year
Schedule: Mon- Friday 37.5 – core business hours 2 shifts 8-4 or 8:30-4:30
Work Location: Montreal, QC (Hybrid:2 days in office, 3 days at home)
Anchor Days: Wednesdays and Thursdays
 
Responsibilities:
Typical Day-to-Day Responsibilities:

• Requests are coming in throughout the week. 3 different levels

• Groups -Filtering the requests
• Gatekeeping – looking up documents
• Closing of the requests, which is the last piece.

• Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for the own Operations and Business Services function.
• May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

Customer:

• Execute transactions accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).

• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
• Identify opportunities to improve service delivery.
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
• Interact with partners by responding to requests in an effective and timely manner.

Shareholder:

• Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity.

• Understand internal and industry regulations and trends, remain informed of emerging issues, and apply appropriate due diligence in adherence with operating policies/procedures.
• Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate.
• Support the timely and accurate completion of business processes.
• Actively review internal processes/activities and provide ideas for process improvement.
• Investigate and escalate non-standard or high-risk activities as appropriate.
• Adhere to enterprise frameworks and methodologies that relate to operational activities for own area (e.g., Anti-Money Laundering, Business Continuity Management).
• Be knowledgeable of and comply with the Bank Code of Conduct.

 
Must-Have Hard Skills:

• 2 years of experience in a Trade Processing-related role, preferably with experience in cash products (such as Loans, Deposits, Swaps, and Forwards).
• AML
• High school diploma
• Basic computer skills
• Bilingual is a must.
• Attention to detail is crucial.
• Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
• Ability to adhere to strict deadlines and handle high volumes of work.
• Ability to work independently, as well as part of a team.
• Excellent organizational and time management skills.
• Excellent quantitative and analytical skills.

 
Nice-To-Have:

• Bookkeeping/accounting
• Banking exp
• Communication. Reading and understanding the documentation and Team player, meets deadlines, incitive.
• Communication. Reading and understanding the documentation and team player
• Operations back office, government

 
Skills needed:

• Ability to adhere to strict deadlines and handle high volumes of work
• Excellent quantitative and analytical skills
• Excellent organizational and time management skills
• Ability to work independently, as well as part of a team
• Self-motivated and goal-oriented
• Ability to adapt to changing policies and procedures
• Attention to detail is crucial.
• Understanding of MM and FX Products (eg, Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
• Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
• Knowledge of Global and WSS platforms would be an asset.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.08/hr.