Job Title: Operations Consultant - I Duration: 3 months ( Possibility of extension) Location: New York NY,10010 (Remote-Monday and Friday)
Summary:The Operations Support role will be responsible for supporting day-to-day operations within the Business Solutions Department (BSD) and assist the Operations team servicing Individual Life (Employee Whole Life & A-Plan) and Group Employee Benefits products (Group Term Life, Short Term Disability and Long-Term Disability). As part of the Ops team, the role includes servicing the proposal and issue process timely and accurately, managing forms updates, performing routine procedures, and responding to agent inquiries. Furthermore, the support role will work with the team supporting ad hoc assignments and special projects. This position is highly collaborative requiring regular communication with internal and external partners.
Duties and Responsibilities: • Support team with day-to-day operations and continuous process improvements by utilizing Microsoft excel management tools tracking service, routine procedures and deliverables • Maintain, process, and track all Request for Proposals (RFP) submissions for the Financial Underwriting teams with large and small group plan offerings, including: o Verify agent licensing and training requirements within statutory compliance o Verify RFP submissions are in good order by obtaining all necessary information from agents through active follow-up of missing paperwork and track progress of the case from initial submission to successful installation o Ensure sold proposals installation paperwork is sent to proper servicing centers in a timely manner • Support the business email inbox servicing agent inquiries • Maintain inventory for Ops forms and reports, managing updates when needed • Provide exceptional customer service when interfacing with internal and external business partners • Support special projects as assigned and meet time sensitive deadlines
Qualifications: • Associates or Bachelor’s degree required (or Service experience) • Experience working within the Life Insurance/Financial Service industry is a plus • Effective interpersonal skills with a service minded team attitude • Strong written and verbal communication skills required • Strong analytical and computer skills, must be able to work with Microsoft Excel and Word applications, as well as web-based applications for recording and tracking of data • Ability to prioritize, organize, complete multiple tasks concurrently • Strong work ethic with a willingness to learn, to improve and build efficiencies in duties and responsibilities • Operates with a high sense of urgency • Demonstrated organizational and follow-up skills
Technical Expertise: Uses knowledge of how the team integrates with others to accomplish the team objectives. Requires expertise of Microsoft applications.
Business Knowledge: Has specialized skills or is skilled in a range of processes, procedures and systems to carry out assigned tasks. Former experience in the Insurance industry, with Employee Benefits Group Products is a plus.
Decision Making / Nature of Impact: Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency. Accuracy and completeness of work is important; also, timely processing the agent materials is essential as it will impede sales.
Communication Requirements: Explains operational and technical information within the team.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $23.00/hr.
