Role: OSS Shift Lead Location: NYC within 30 mins of city Duration: 3 Months Assignment
Overview: The OSS Shift Lead is the operational backbone of the day-to-day shift, responsible for real-time coordination of OSS On-Site Staff. This role ensures shifts are properly staffed, issues are resolved quickly, and communication flows seamlessly between the field and central operations, acting as the control tower during shifts to maintain smooth operations.
Key Responsibilities:
Staff OSS to shifts and ensure full coverage across all active jobs
Monitor attendance, lateness, and no-shows; take immediate corrective action
Backfill gaps in real-time by reassigning or escalating
Troubleshoot issues such as late arrivals, setup problems, and participant confusion
Escalate critical issues with clear context and proposed solutions
Serve as the primary point of contact for all inbound and outbound OSS communication during shifts
Respond to OSS questions, issues, and updates quickly and clearly
Coordinate with internal teams (Ops, Support, Launchers, etc.) as needed
Required Qualifications:
1-3 years in operations, logistics, hospitality, or similar fast-paced environments
Strong real-time decision-making and problem-solving skills
Excellent communication skills (written and verbal)
Experience in dispatch, shift scheduling, or gig workforce management
Familiarity with last-mile logistics or on-demand operations
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 35.00/hr.
