Operations Clerk-I

Role: Operations Clerk-I/City Launcher
Location: NYC (within 30 minutes of city to commute from local office)
Duration: Part-Time
 
Overview: The City Launcher is responsible for building, training, and maintaining a high-quality workforce and customer experience within a defined region or hub. This role combines recruiting, training, and field operations to ensure client quality and support initiatives effectively.
 
Key Responsibilities:

• Source, interview, and hire Onsite Support Specialists (OSS) for your assigned region
• Ensure candidates meet quality, reliability, and professionalism standards
• Own onboarding and ensure new OSS are set up for success from day one
• Conduct initial and ongoing training for OSS
• Reinforce standards for setup, labeling, and participant experience
• Coordinate coverage and onsite experience for new customer launchers in your hub
• Conduct on-the-job evaluations of OSS during live shifts
• Provide direct feedback and coaching to improve performance
• Support local growth efforts, including treat drop-offs for new customers
• Act as the on-the-ground representative of operations in your region
• Maintain a strong, reliable OSS bench for your hub
• Partner with Shift Leads and central ops to flag gaps or risks

Required Qualifications:

• 2-5 years in operations, field management, recruiting, or training roles
• Strong people judgment to identify high vs. low performers quickly
• Comfortable giving direct feedback and coaching in the field
• Highly organized and self-directed
• Willingness to be in the field regularly

Preferred Qualifications:

• Experience in marketplace operations, gig workforce management, or hospitality
• Experience launching or scaling operations in a new market

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 21.00/daily.