Job Title: Operations Associate - Digital Adoption (WalkMe) Duration: 5 Months Location: Remote - prefers EST
Notes: WalkMe experience or JQuery or Javascript
Description: Client is working on improving the support agent experience by training them on processes related to the checkout process for over-the-phone ordering. This role will support the Quality team, and is responsible for helping our agents adhere to our ordering flow by creating and maintaining workflows and prompts built on the WalkMe platform.
Responsibilities:
Support the client Voice Ordering Quality team by: Learn the WalkMe software in order to develop, test, and launch training workflows within WalkMe across multiple platforms
Communicate risks and challenges with workflow creation process
Monitor, organize, and maintain created workflows, triaging and remediating those that break
Collaborate with broader Quality team to ensure WalkMe workflows get built according to the team’s requirements Identify opportunities to streamline the WalkMe workflow development process
Build workflows for additional use cases as they come up, aimed at automating agents’ actions and improving process adherence
What we’re looking for:
candidates with either WalkMe experience or JQuery / Javascript as it will help them ramp faster on some builds 2-3 years of recent learning and development, technical writing, and / or tool administrator experience
An eagerness to learn new tools that facilitate training
Attention to detail and interpersonal skills, and experience working cross functionally
Strong communication, organizational and project management skills; ability to meet deadlines, manage workload and prioritize tasks
Strong Google Docs / Office skills, including Excel and Word
Prior WalkMe experience and Basic HTML, CSS, and/or Javascript experience
Bachelor's degree required
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About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $23.33/hr.
