Position Title: Operations Assistant Duration: 6 months Working hours: 7:30 – 3:30 or 8:00 – 4:00 Working Location: First Canadian Place & 250 Yonge (candidate will be required to be at each site at least once a day; but there is overall flexibility in where they work throughout the day)
Role Mandate: Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports. The role provides general offices services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group.
Role Responsibilities Include (but are not limited to): • Serves as part of the Operations Team for the banks Enterprise Risk and Portfolio Management • Processing employee transitions • Intakes, onboarding & offboarding • Internal transfers • Utilize ServiceNow to log and resolve tickets • Manage building access including badge management/allocation, floor headcounts, maintaining distributions lists for each team • Oversee the provisioning of equipment and assets requested by internal teams • Manage the floors they are on for each location • Working with facilities to ensure cleanliness and over maintenance is up to standard, and office/kitchen supplies are stocked • Compliance including working with facilities to coordinate fire drills etc • Confirming desks that have been reserved are in use
Must-Have Skills: • Previous experience in Operations 2+ years • Previous experience in Customer Service 4+ years [can be any customer service-related role] • Candidate must be detail oriented, and willing to take initiative without being directed • Must have superior time management skills, and ability to be accountable for their own working schedule • Candidate should be a people person, and team player looking to foster a positive team culture as they will act as the point of contact for request coming from all over Enterprise Risk and Portfolio Management
Nice To Have Skills • Previous Experience with ServiceNow
Interviews: • 1-2 rounds with Hiring manager, second round with Hiring manager and a colleague
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers a Group Registered Retirement Savings Plan (RRSP) Program to all eligible employees. Additionally, our employee discount program provides exclusive access to thousands of discounts on travel, entertainment, and more. SPECTRAFORCE offers unpaid leave as well as paid sick leave, paid holidays, and paid vacation as required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other prohibited grounds as identified by provincial or territorial law. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $19.65/hr.
