Operations Analyst-I

Job Title: Operations Analyst-I
Duration: 3 months 
Location: Hybrid, San Francisco, CA

About the Role
We're looking for a sharp, resourceful operator to embed with the Our Client's  Commerce Platform growth team. This is not a slide-making role — you'll work directly on sales pipeline execution and merchant insights. You'll interact with merchants, analyze real data, and build scalable systems. Work is fast-paced and high-impact: from funnel analysis to merchant calls to outreach automation.

What You'll Do

• Merchant outreach & discovery — Call/email merchants to gather feedback and surface pain points not visible in dashboards
• Sales call analysis — Review recorded calls, tag patterns, and identify trends to improve positioning and objection handling
• Outreach sequence building — Create and run email sequences using outreach tools (training provided)
• Funnel analysis — Identify drop-offs in sales funnel and recommend improvements to conversion
• Ad hoc operations — Fix manual bottlenecks and support fast execution across the team
• What We're Looking For
• Analytical & numerate — Comfortable with spreadsheets and interpreting funnel/data insights
• Detail-oriented — Produces accurate, clean work
• Self-driven — Works independently with minimal oversight
• Strong communicator — Clear writing, phone conversations, and summarization skills
• Comfortable with ambiguity — Adapts quickly to shifting priorities

Nice to Have

• Sales ops, growth ops, BizOps, or consulting experience
• Familiarity with Outreach, Salesloft, Apollo, Chorus, etc.
• Exposure to SMB/merchant or restaurant ecosystems
• Basic data analysis experience
• Experience using AI tools (e.g., Claude)

Education Requirements

• Bachelor’s degree required (Business, Economics, Marketing, Statistics, Data Science, or related field)
• Advanced degree (MBA/Master’s) is a plus
• Evidence of analytical thinking and initiative

Skills

• Analytical & Technical
• Excel/Google Sheets (pivot tables, lookups, formulas)
• Interpreting funnel metrics and pipeline data
• Organizing qualitative feedback into insights
• CRM familiarity (Salesforce/HubSpot or similar)
• SQL is a plus (not required)
• Communication
• Strong writing (emails, summaries, outreach)
• Ability to speak with merchants without scripts
• Simplifying complex insights into actionable summaries
• Clear internal communication and escalation
• Operations & Tools
• Quick learner of outreach platforms (Apollo, Outreach, Salesloft, etc.)
• Experience with call tools (Gong, Chorus, etc.)
• Familiarity with AI tools for productivity
• Ability to build lightweight trackers/workflows

Requirements

• 1–3 years experience in analytical, operational, or customer-facing roles
• Ability to manage independent workstreams
• Hybrid availability in San Francisco office
• Authorized to work in the U.S. (no sponsorship)
• Reliable internet/phone for outreach
• Willing to work across time zones when needed

Experience Qualifications
Required

• 1–3 years in sales ops, growth ops, BizOps, consulting, or similar
• Experience in outbound outreach (email/phone)
• Ability to analyze data/process and provide recommendations
• Experience presenting findings to non-technical stakeholders

Preferred

• Marketplace/SaaS/SMB or merchant-focused experience
• Experience building outreach sequences
• Startup/consulting/BizOps background
• Experience with qualitative research (interviews, win/loss analysis)
• Use of AI tools in workflows

 
 

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 49.18/hr.