Location: Ultrapark 2, Lagunilla, Heredia, Costa Rica Pay Rate: $1,250 / Monthly Employment Type: Full-Time Work Schedule: Monday through Friday. One work-from-home day per week is available and negotiable.
Responsibilities:
Handles inbound and outbound calls, as well as email communications with residents regarding outstanding balances and payment options.
Assists residents with payment processing and account inquiries.
Creates, downloads, and sends alternative treatment option documentation to residents.
Audits alternative treatment agreements to ensure compliance with terms and conditions.
Assists with payment investigations and account research as needed.
Responds to credit card disputes on behalf of Main Street Renewal.
Collaborates with internal departments to resolve resident issues and concerns in a timely manner.
Supports the Resident Default team and other Resident Performance initiatives as needed.
Performs other duties as assigned.
Requirements:
High School Diploma or equivalent required.
Previous customer service, administrative, or resident experience expertise preferred.
Strong customer service mindset with focus on first-contact resolution.
Excellent verbal and written communication skills.
Strong organizational and time-management skills.
Ability to work in a fast-paced and evolving environment.
High level of attention to detail and accuracy.
Ability to multitask and prioritize competing tasks.
Self-motivated with the ability to work independently.
Proficiency with Salesforce preferred.
Working knowledge of Microsoft Office (Excel, Word, Outlook).
