Job Title: Network Support & Automation Analyst Location: Auburn Hills, MI (Hybrid - 2/3 days per week) Duration: 6+ Months Description:
Under the supervision of the Manager, Data Network & Telecom Strategy, the Senior Network Support Analyst implements, maintains standards and procedures to protect the integrity and availability of information systems data network.
The position is responsible for 3rd level operational network support, including the implementation of both hardware and operating systems per the client’s network policy.
The Senior Network Support Analyst provides a timely response to approved business unit, developer, and administrator community requests for assistance including project support.
The position requires participation in a 24-hour on-call support for scheduled changes, and to resolve data network problems/issues.
In addition to verifying organizational compliance with established policies and procedures, the Senior Network Support Analyst will be responsible for the health and daily monitoring of data network equipment, these may include Ethernet switches, routers, firewalls, load balancers, domain name servers, virtual private network appliances and network monitoring tools.
Provides 3rd level operational data network support for 55+ client sites and the client’s Data Center network. Skills
Advances functionality within the network automation, simulation and automated validation solutions (Ansible / NetMiko / Terraform / Python / Cisco CML / GNS3 etc)
Ensures the lifecycle of network infrastructure is maintained and optimized. This starts with determining the design, collecting requirements and proposing a solution and continues to ensure that regular operational tasks like patching are done leveraging best methods like automation, culminating with ensuring the hardware is replaced through a managed end of life process.
Drives a continuous improvement process to identify opportunities to eliminate waste and improve processes within client.
Informs management of critical issues that may affect clients or the infrastructure and provides recommendations for mitigation.
Works with network product vendors and Enterprise Architect and Network Team Lead to implement network improvements, and new data network products and technology.
Involved in troubleshooting a wide range of issues including electronic data traffic, network security, domain name servers, network load balancing, virtual private networks, local area networks, wireless local area networks and firewalls.
Will be expected to interface and support incident resolution with 1st and 2nd level support teams with all network problems.
Analyze and understand the organization's environment and architecture, proposing solutions to meet customer requirements
Audit third-party providers for compliance with VWGoA network support and implementation policies as needed.
Maintains required documentation for all data network activities.
Troubleshoots complex network issues within prescribed service levels.
Education and Skills Requirements Required Qualifications: Formal Education or Equivalent:
Bachelor’s degree, preferably in Computer Science, or a related discipline;
Understanding of core IT concepts including networking and access control;
Strong written and verbal communication skills
Cisco CCNP (Routing and Switching or DataCenter) and proven experience with Cisco Networks
WAN Technologies (MPLS), Routing Protocols (Deep knowledge of BGP and OSPF) and supporting technologies (eg BFD)
Experience with information security management frameworks such as ISO 27001, ITIL, NIST 800-53, CIS
Desired Qualifications Formal Education:
Bachelor’s degree or equivalent real life experience in Data Networking
Cisco CCIE – Routing and Switching (Desired) / Arista ACE
Demonstrable hands on knowledge of Cisco Networks, including Switches, Routers, Wireless, ISE
Hands on knowledge of F5 Networks, Load balancer (LTM, GTM, Vipron).
Hands on knowledge of WAN Optimization & SDWAN.
Hands on knowledge of Infoblox, including Domain Name Server/ DHCP/ IPAM.
Linux experience
Hands on knowledge of NetScout and Wireshark to capture and interpret TCP/IP packets to identify problems in the network environment.
Basic Skills
Root Cause Analysis & Problem Solving- creating options and solutions
Continuous Improvement – perpetually looking for a better way
Analytical Thinking- using logic and reason
Persuasion / Motivation- moving others to action
Customer Focus
Technical Documentation
***Must Have Ability to Travel within USA, Canada, and Mexico***
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $55.00/daily.
