Network Operations Analyst 12 Months Fairfield, CA 94533 Work Schedule: 10 hours per day, 4 days per week (4/10)
Job Responsibilities
This role monitors the network systems and application events.
Monitor network devices, interfaces and applications through intelligent devices and automated programs as directed.
Create tickets, incidents & work orders, service requests and assignments as directed.
Issue initial outage notification event communications as directed.
Isolate and correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed.
Network/System/Application monitoring & Scheduling alarms & alerts based on Eyes on Glass, Initial Outage Management, Notifications, 7x24 hour support.
Skills Required/Desired
HS Diploma or equivalent work experience
AA in Information Technology or related field or equivalent work experience desired.
Basic knowledge of network protocols, software applications, or operating support systems desired.
May require certification applicable to the technology being supported.
1 year experience in telecommunication, internet, or network operation center environments desired.
Previous experience working in ticket management systems/ applications (i.e., SMC Remedy), monitoring network devices or software operating systems desired.
Additional desires:
Qualitative and quantitative analytic & problem-solving skills
Ability to learn new concepts quickly
Advanced verbal and written communication skills
Proficient in Microsoft Excel and Word
Can work independently or as part of a team
Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment
May require some local traveling for training, meeting, etc.
Able to support shift schedules as required to meet business needs.
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 35.00/hr.
