The Junior Network Administrator is the primary point of contact for internal business and technology customers. The position participates in monitoring of network alerts, technical support on routine production issues and Incident ticket administration.
The role ensures production systems environment operate reliably and efficiently.
This is a 24/7 mission critical operations and this role will operate the hours of 7 AM - 3:30 PM ET during US trading pre-market to market hours.
This is a flexible role that allows for work out of a home office with the expectation of periodic physical presence as defined by the manager.
Roles & Responsibilities:
Provide 2nd level network support on technical escalations from the IT Service Desk.
Manage company VPN Incidents, track, and provide updates to stakeholders.
Manage company Incidents for Branch network circuits and Telecom vendor escalations.
Monitor MoogSoft alerts/situations, triage, record Incidents and participate in service recovery events.
Manage Remedy Incident queues with strategic prioritization of Incidents within established SLAs and MTTRs.
Evaluate issues and escalate to senior technicians, engineers, and/or the vendor as appropriate.
Provide immediate support on production issues with focus on immediate restoration.
Advocate for business client facing teams on issues requiring support and awareness.
Collaborate with Engineers and Service Desk on items requiring training and knowledge management.
Complete work assignments based on department priorities and system criticality.
Identify continuous service delivery opportunities to improve IT service readiness.
Identify and contribute improvement opportunities that align with services enabling business success.
Facilitate conference calls for daily market open system preparation, coordinating system issues and directing teams to join ongoing technical calls.
Required:
1-2 years of experience in a large 24x7 high availability data center operations environment.
Possess specialized knowledge and understanding of network and server operating systems normally obtained through formal technical training
Strong problem solving and decision-making skills focusing on efficient service restoration.
Ability to adapt to the contract role and understand the limitations of the position.
Education and Qualification:
Bachelors degree in Computer Science, Information Systems, or related information technology discipline OR equivalent experience.
1-2 years of experience in a large 24x7 high availability data center operations environment.
Nice to Have:
Certification on networking standards such as CCNA, CCNP and Aruba
Familiarity with Remedy/SmartIT or similar service management tools.
Familiarity with Network Monitoring and runbook procedures.
Experience in implementing key IT standardized process and methodologies (ITIL, Event Management, Incident, Problem and Knowledge Management)
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $30.00/daily.
