Provide 2nd level network support on technical escalations from the IT Service Desk.
Provide immediate support on production issues with focus on immediate restoration.
Advocate for business client facing teams on issues requiring support and awareness.
Monitor MoogSoft Alerts/Situations per alert handling procedures ensuring Service Level event acknowledgement is met.
Monitor Remedy Incident queues with strategic prioritization of Incidents, track and provide updates to stakeholders as required.
Evaluate issues and escalate to senior technicians, engineers, and/or the vendor as appropriate.
Coordinate Hardware change or maintenance with vendors and ensure completion.
Assists with supporting and recovering Distributed infrastructure, document and communicate actions in collaboration with teammates.
Build productive internal/external working relationships with peer level positions to ensure tasks are completed.
Collaborate with Engineers and Service Desk on items requiring training and knowledge management.
Maintains and increases technical knowledge by attending training sessions and establishing personal network.
Complete work assignments based on department priorities and system criticality.
Identify continuous service delivery opportunities to improve IT service readiness.
Identify and contribute improvement opportunities that align with services enabling business success.
Identify continuous service delivery opportunities to improve IT service readiness.
Qualifications:
Bachelor’s degree in Computer Science, or related discipline with an information technology focus or equivalent experience.
3-5 years of experience in a large 24x7 high availability data center operations environment (1000+ servers)
Possess specialized knowledge and understanding of network and server operating systems normally obtained through formal technical training.
Experience working with load balancers, to add/remove servers and/or service ports from load balancers.
Solid knowledge in network concepts; ability to configure NFS and NIS, use of basic network commands for troubleshooting/DNS validation and basic routing concepts.
A working knowledge of UNIX and Windows Server-based operating systems with strong background with paging and swapping, inter-process communication, devices and what device drivers do and file system concepts.
Fundamentals on writing scripts in some administrative languages (Perl, PowerShell).
Familiarity with Remedy/SmartIT or similar service management tools.
Strong problem solving and decision-making skills focusing on efficient service restoration.
Ability to pay close attention to details while performing technically detailed tasks.
IT management experience with process development and improvement.
Experience in implementing key IT standardized process and methodologies (ITIL, Event Management, Incident, Problem and Knowledge Management)
A change agent and forward thinking, ability to influence team with continuous operational process and technology changes.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $45.00/monthly.
