Marketplace Operations Strategist

Job Title: Marketplace Operations Strategist
Location: Remote (EST/CCST)
Duration: 12 Months

We consider our ecosystem essential to our success. We have a healthy roster of high-profile companies that rely for their day-to-day communication, and we want to provide them with the best service possible. Part of that service includes the Marketplace where customers find the high quality apps to connect the tools they use to do their work.

As a member of the Marketplace team you will help us manage the lifecycle of apps, contribute to how we define and assess quality, and manage ongoing operations of the Marketplace. This is a role that requires a broad skill set to be successful. Our ideal candidate will have a keen eye for detail, enjoy evaluating new tools and features, be excited to find and call out small but meaningful improvements, and be unafraid to take on unfamiliar tasks or ask for help when needed.

The person in this role will coach and guide developers as they submit their apps for review and being listed in the Marketplace, thoughtfully and thoroughly reviewing apps with the customer’s experience in mind. The person in this role will also work cross-functionally with teams across our Customer Experience and Platform departments, providing valuable feedback and support to our partners across.

What You Will Be Doing

• Conduct thoughtful, comprehensive technical and user experience reviews of apps submitted for inclusion in the Marketplace
• Provide regular and incisive feedback to our product teams about existing and upcoming features
• Work with developers and partners to improve the quality and performance of their apps during and after the review process
• Build a deep knowledge of the apps in the Marketplace and recognise which apps perform well and why
• Work cross-functionally to support the Platform, Customer Experience teams and our external partners
• Perform regular audits of the Marketplace

What You Should Have

• You are passionate about great customer experiences
• You enjoy diving into a new app or service to thoroughly test it out
• You have experience working in customer or developer support, or a similar role
• You are a strong and confident writer
• You know when something is over your head and are not afraid to ask for help
• You are curious, proactive and speak up when something can be improved, suggesting possible alternatives
• You can manage your time very well and can balance a regular flow of reviews with project work
• You share your own knowledge and skills with others, documenting and sharing new findings as well as existing processes
• You are comfortable working as part of a team as well as independently
• You understand web services and standard API patterns

Day To Day Responsibilites: 

• The core of the day to day will be working with developers, reviewing the apps they have submitted to the Marketplace. This means:
  • Reviewing app listing data (descriptions, supporting pages etc) against our Marketplace guidelines
  • Functional end to end testing of 3P apps and associated services in Slack to ensure they meet requirements/do not put customers at risk.

Must have skills:

• Confident writer - esp. in a technical support setting.
• Technically comfortable - this doesn't necessarily mean they are building their own websites, but they understand how the web works.
• They are familiar with popular SaaS tools (e.g Asana, Linear, Jira, Github etc) and the common UX patterns they employ.
• Curiosity + autonomy - ultimately, folks who are curious and happy to get stuck in, do well.

Teachable skills:

• Slack Platform

Optional skills:

• Manual SaaS QA experience
• Coding/development experience

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $30.00/hr - $36.00/hr.