Job Title: Mac Support Desktop Technician Location: North Chicago, IL - Onsite Duration: 24 months Pay Range: $28 - $30/hr
What are the top 3-5 skills requirements should this person have? 1. MAC Desktop Support experience in a corporate environment (Not ideal to be coming from the genius bar, but would consider it) 2. Mac OS should be their bread and butter, if they have Windows experience great, but Mac is the most important. 3. Experience with all Apple devices. Primarily Macs, but also iOS devices, iPads, and iPhones.
Job Description:
3-5 years of Mac support experience.
Corporate level experience, not ideal to be coming from the genius bar, but would consider it.
Mac OS should be their bread and butter, if they have Windows experience great, but Mac is the most important.
Experience with all Apple devices. Primarily Macs, but also iOS devices, iPads, and iPhones.
Experience working in a managed Mac environment. JAMF experience a big plus.
The ability to work and communicate with a wide variety of skill levels: designers, scientists, executives, and executive assistant.
Multitasking and the ability to remain calm under pressure.
Good decision making, quick learner, the ability to retain information.
Methodical troubleshooting skills
Apple Certifications are good to have but not required. More important is a thorough knowledge of the macOS an especially how it operates in an enterprise environment and an agile brain.
Example of issues that this person would be troubleshooting include but are not limited to: FileVault issues, password related issues, certificate/keychain issues, app issues (particularly Outlook and OneDrive), OS errors, and all issues that can occur with Macs working in an AD environment.
Local travel across client campuses; mileage will be reimbursed
Are you open to look at candidates willing to relocate? No Years of experience/education and/or certifications required: 3-5 years of Mac support experience.
Reason for opening: Backfill Contingent
What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification? • Experience working in a managed Mac environment. • JAMF experience a big plus. • Apple Certifications are good to have but not required. More important is a thorough knowledge of the macOS an especially how it operates in an enterprise environment and an agile brain.
What type of environment is this person working in? Lower level- tech room at AP30 – team environment.
Work Schedule (Define days,# of hours)/ Is Overtime offered or required? If yes, how many hours, what impact to scheduled working hours? Standard 40 hour work week- M-F
Does this position offer the ability to work remotely on a regular basis or is it an on-site role? If remote opportunity exists, what are the options (i.e. 1 day remote, 4 days on-site)? 100% Onsite
Is the worker onshore or offshore? No Will there be Domestic and/or International Travel? If yes, list proposed countries and % of time travelling: No
Interview Process Please define your required Interview Process (Phone or in-person interview) 1-hour total interview: 30-minute video interview with Hiring Manager 30-minute Video Panel interview with Hiring Managers Is there anything that may prevent you from conducting interviews in a timely manner (i.e. vacation, business travel, etc.)? None
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $25.00/hr.
