LTSS Service Care Manager

Position Title:  LTSS Service Care Manager 
Work Location: Florida - Orange County – it is region E-7 (must be able to cover the entire region) will primarily be supporting Orange and Osceola Counties but NOT in Seminole (no candidates from East Orlando)
Assignment Duration: 6 months with intent to convert
Work Schedule: M-F 8AM-5PM

Responsibilities:

• 8-5 Mon-Fri; Will require a driver’s license.
• Managing a case load for healthcare members with long term care needs.
• Member assessments and notes.
• Complete assessments with members, caregivers, or providers to obtain information regarding client status, support system, and need for services for care plan development.
• Monitor delivery of services and follow-up with members, caregivers, or provider s through in person visits and telephonic contact
• Authorize and coordinate referral for services.
• Ensure provider services are delivered without gaps and identify functional deficiencies in plans of care.
• Assist in coordinating the development of informal or voluntary services to integrate into the member care plan Collaborate with discharge planners, physicians, and other parties to ensure appropriate discharge plan, care plan, and coordination of acute care and long-term care services!
• Assist member with filing and resolving complaints and appeals.
• Bi-lingual Spanish speaking preferred but not required.
• Working with members in a face-to-face environment
• This position does have the intent to convert based on performance and eligibility
• Independent work
• Each member must be contacted once per month, and some may need to be seen
• Fast paced environment regarding new processes and programs
• They must be comfortable being able to connect with IT should their equipment fail in the field, etc. or be able to go into an office location or IT space.
• All documentation must be within system within 24 hours of completion

Candidate Requirements
Required: Requires a Bachelor's degree and 2 (case management experience) – 4 years of related experience.  (Bachelors Degree should be within the realm of Healthcare) – Psychology, Sociology, etc.   Field experience would need to be long term to have the team consider someone that does not have a degree within the space they are looking for.			Preferred: n/a
Required: Valid driver's license			Preferred: n/a
Years of experience required Disqualifiers Best vs. average Performance indicators	Must haves: 2+ years of Care Management experience (field experience is a must) Home Health Experience Long Term Care Medicaid experience Medicaid / Medicare experience Need to see experience being able to manage high case load - Caseloads of 50,60,70 members who are 65 years of age and above team is not looking for pediatric experience Experience with electronic medical health records   Nice to haves: Discharge Planning Disqualifiers: Not having field experience Not having previous experience with high caseloads Not at least meeting 40 WPM on typing test   Performance indicators: Bilingual always preferred – req will indicate if Bilingual is required via the notes section
Top 3 must-have hard skills Level of experience with each Stack-ranked by importance Candidate Review & Selection	1	2 years of field case management
	2	Technology Savy
	3	Must be able to look at calendar and manage time - ensuring enough time for documentation

Position is offered by a no fee agency. 
Location : Orlando, FL, 32801 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $27.00/hr.