LMS Operations Admin

Job Title: LMS Operations Admin
Location: Remote
Duration: Funding is through Jan 31, 2027.   Will most likely be extended a year.

Minimum years of experience: 3 years of practical LMS experience; 3–5 years is the target range.
Minimum education: No specific degree required; relevant practical experience is the priority.
Required certification: None.
 
Top  “must haves” on resume: 

1. Hands-on Docebo LMS/LXP administration: Candidates must have practical LMS experience, with Docebo expertise required. They must be able to independently manage LMS/LXP enrollments, learning plans, learner groups, course assignments, content updates, reporting, and learner records, and troubleshoot access and reporting issues across business units. Five years as a primary Docebo administrator.
2. Experience with compliance training, paid learning offerings for employees, enrollment automation, integrations such as HR systems, PowerBI, and SCORM troubleshooting would be valuable. Candidates who have supported a large learner base and regularly handled high volumes of end-user requests would have an added advantage

Position Overview
The Learning Operations Specialist will provide operational and administrative support for learning and development programs, with a primary focus on Docebo Learning Management System administration. This role will support learner enrollments, course and content administration, reporting, troubleshooting, onboarding programs, and continuous process improvement.
The ideal candidate is highly organized, comfortable working independently, and experienced in supporting learning programs across multiple business units. The specialist will collaborate with business stakeholders and subject matter experts to ensure learning activities are delivered accurately, efficiently, and consistently.
Key Responsibilities

• Administer and maintain the Docebo Learning Management System.
• Manage learner enrollments, learning plans, user groups, course assignments, learner records, and content updates.
• Respond to learner questions and troubleshoot access, enrollment, course completion, and system-related issues.
• Coordinate learning operations, including scheduling, communications, learner support, reporting, and follow-up activities.
• Create and maintain reports and dashboards that track participation, completion rates, onboarding progress, and training effectiveness.
• Investigate reporting discrepancies and maintain the accuracy of learner and training data.
• Support employee onboarding programs, learning pathways, and professional-development initiatives.
• Partner with business stakeholders and subject matter experts to identify learning needs and support organizational priorities.
• Assist with the creation, publication, and maintenance of digital learning content and training resources.
• Review learner feedback, operational data, and training metrics to identify opportunities for improvement.
• Document learning administration procedures, workflows, and system requirements.
• Recommend and implement process improvements that reduce manual work and improve the learner experience.
• Support learning-related projects from planning through implementation.
• Coordinate across multiple teams to ensure training requests and learning initiatives are completed accurately and on schedule.

These responsibilities are based on the learning operations, Docebo administration, reporting, troubleshooting, onboarding, and process-improvement functions described in the supplied resume.
Required Qualifications

• Demonstrated experience in learning operations, training coordination, or learning program administration.
• Hands-on experience administering Docebo or a comparable Learning Management System.
• Experience managing enrollments, courses, learning plans, user groups, content, and learner records.
• Experience producing learning reports and analyzing completion, participation, or onboarding data.
• Strong troubleshooting and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple requests and priorities in a deadline-driven environment.
• Ability to work independently, take ownership of assignments, and escalate concerns appropriately.
• Strong written and verbal communication skills.
• Experience collaborating with business leaders, subject matter experts, learners, and cross-functional teams.
• Proficiency with Microsoft 365 applications, including Excel, Outlook, PowerPoint, SharePoint, Teams, and Word.

The Microsoft 365 tools and Docebo experience are drawn from the supplied resume, without retaining the candidate’s personal employment history.
Preferred Qualifications

• Experience supporting learning programs across multiple business units.
• Experience with learning data management, reporting, and analytics.
• Experience supporting employee onboarding or professional-development programs.
• Familiarity with instructional-development tools such as Articulate 360, Camtasia, Snagit, Canva, or Genially.
• Experience documenting and improving learning administration processes.
• Project-management or training project-coordination experience.
• Familiarity with change management, continuous improvement, Lean, or Six Sigma principles.
• Experience using AI-enabled productivity tools to improve administrative efficiency.

The preferred tools and capabilities reflect the broader learning technology, project coordination, content development, and process-improvement experience included in the resume.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is C$40.00/hr.