Title : Learning Operations Specialist, Medical Excellence Learning and Development (Contractor)/ Learning & Development Spec II Location : Foster City, CA 94404 / REMOTE Duration : 12 months
Description: The Learning Operations Specialist, as a member of the Learning and Development function within the Global Medical Excellence team, will be responsible for managing day-to-day global learning operations and optimizing processes to ensure successful learning outcomes. This role requires a candidate who has expertise managing Learning Management Systems, working with learning analytics, and managing projects across a range of learning operations deliverables to achieve tangible results.
Key responsibilities • Manage the LMS (ACTO) to create, edit, and maintain training items, classes, assessments and curriculums; create and distribute reports; troubleshoot and resolve issues; track course revisions and history; maintain data integrity rules and processes; build online certifications and evaluations; manage LMS integrations; review and monitor system performance and ensure content delivery, user access, and tracking/reporting functionalities are optimized; train end users and communicate new features/product updates • Manage accounts and processes for using digital learning and engagement technologies such as Brainshark, Panopto, and Slido • Create playbooks, templates, trackers, and surveys to drive consistent and efficient global learning operations processes, including onboarding, training deployment, attendance records, knowledge assessment, and learning measurement • Develop and maintain metrics and dashboards using varied data sources • Maintain and update internal training information sites and file repositories, including SharePoint, MS Teams, and the global training calendar • Collaborate with stakeholders within Medical Excellence as well as with colleagues in the broader Medical Affairs organization and partner organizations such as Corporate Learning & Development, Commercial Learning & Development, and Clinical Operations Learning & Development
Knowledge & Experience • 3+ years with hands on LMS systems configuration and system administration experience that demonstrates a solid understanding of how to configure and manage a learning management system. Preferred experience with ACTO LMS. • Experience with loading, organizing, and deploying content, importing tools, SCORM standards, VLS integrations, API integrations, editing & managing notifications, and updating security roles and system configuration • Strong, professional written and verbal communication skills • Ability to work independently with minimal oversight as well as actively contribute to project teams is required • Highly organized and willing to help out on a diverse set of projects and tasks • Proficiency in Microsoft Office applications including Excel, Word and PowerPoint. • Experience using VLOOKUP and Pivot Tables to manipulate and analyze data sets • Strong technical, analytical and problem-solving skills. Must be able to think critically and be comfortable making assumptions when data or information is incomplete or conflicting. • Excellent project management skills, highly focused on implementation and achievement of tangible results. • Comfortable working with people at all levels of the organization, internal stakeholders and vendors
Required Years of Experience: 5+ Top 3 Required Skill Sets: LMS Management; Learning Process Management; Project Management Top 3 Nice to Have Skill Sets: Learning strategy; Instructional design; Change management Unique Selling Point of this role: Opportunity to create an exceptional learning experience that enables scientific personnel to positively impact patient lives Required Degree or Certification: None – experience is most important Any Disqualifiers? Lack of flexibility with regard to deadlines
CPRA: The Company is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAhr@spectraforce.com.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $45.00/hr.
