Job Title-Learning Management System (LMS) Administrator Job Duration-12 Months Job Location-Atlanta, GA 30354 USA (Hybrid - 3 days onsite) Shift Timings-8AM-5PM
Job Description: Qualifications:
Minimum two years’ recent experience as LMS administrator, specifically including modules related to users and e-learning content.
Minimum two years’ experience providing frontline technical support to e-learning users.
Preferred recent experience in SuccessFactors Cloud LMS within last year. Learning SFX Accreditation preferred but not required.
Effective verbal and written communicator.
Customer-focused with ability to render professional support to frustrated users.
Critical thinker able to triage issues, provide solutions and identify trends.
Self-starter who engages the expanded team to escalate issues as appropriate.
Proficient with Microsoft Word, Excel, Outlook, PowerPoint, Teams and Outlook.
Responsibilities:
Performing user-related tasks in SuccessFactors Cloud LMS including curriculum assignment, forced completion of content objects, and assignment of alternate job codes.
Monitoring feedback loop daily to identify any issues within the content or LMS.
Documenting information on each reported incident for the purpose of identifying trends.
Providing frontline e-learning tech support to users.
Diagnosing issues and selecting the right mitigation, escalating when needed.
Communicating professionally with users experiencing technical issues.
Updating knowledge articles based on evolving information.
Proactively sharing concerns and ideas with the FOP LMS team and making recommendations where appropriate.
Working with corporate LMS team to ensure system updates are communicated, tested and supported.
Building and maintaining curricula, items, assessments and content objects in the LMS.
Initiating adhoc reports for the Learning team and stakeholders.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $36.04/hr.