Identify the organization’s training needs based on observation and analysis of the performance gaps.
Build training solutions with the collaboration of management and SMEs.
Coordination of training events in all formats, such as presential or online; ensuring attendance and negotiating with management the best delivery approach and time. Tracking mentioned attendance and provide follow up to pending participants.
Provide guidance to design, develop, coordinate, and carry out all training programs to ensure standardization and the effectiveness of the process.
Actively participate during the cultural and operational onboarding process of new employees and provide guidance to mandatory and compliance trainings when it applies.
Select the most effective and appropriate training methods or activities for adult learning (i.e.: simulations, mentoring, on-the-job training, classroom classes, etc.).
Adherence to the company’s change management structure and incorporate training solutions aligned with the change management strategy of new projects.
Use known educational principles and stay up to date on new training methods and techniques.
Design, prepare and commission educational aids and materials.
Evaluate the effectiveness of instruction and determine the impact of training on employee skills and KPIs based on the Kirkpatrick Model.
Maintain in-house training facilities and equipment.
Organize train-the-trainer sessions for the Training Coordinators and other employees as needed.
Keep track of documentation for certifications in our Learning Management System, i.e.: SharePoint, Workday.
Work with team management to integrate what is covered during training to the corresponding process execution.
Execute other duties and tasks assigned by management focused but not limited to training.
Qualifications University degree in Education, Psychology, Human Resources, Business Administration, or related career. Minimum 1 year of experience as a trainer for all CR processes: transactional, critical thinker, flexible, QA: quality monitoring control, Reporting. Minimum 2 years of experience in Learning Management Systems and training development tools, i.e.: PowerPoint, Camtasia, SnagIt, etc. Leadership ability to coordinate work with multiple areas. Ability to understand highly technical material such as diagrams, SOPs, and manuals and translate them into training solutions appealing to adult learners. Problem-solving oriented. Assertive communication skills including the use of English and Spanish, focused on negotiation with stakeholders and class delivery either presential or virtual. Demonstrated knowledge and experience in effective adult education and training techniques. Advanced organizational skills with the ability to handle multiple assignments, focused on accomplishing objectives. Knowledge of MS Office (PowerPoint (Advanced) Excel, Word, etc.). Advanced English 85-90% C1
Hybrid: Monday to Friday 7-4 or 8-5 4 times at the office per week, (Viernes desde la casa)
