Title: Lead Response Specialist/Lead Engagement Manager Location: Remote Duration: 7 Months (Possible Conversion into Permanent FTE)
Key Accountabilities:
Facilitate each step within the Groups & Meetings RFP process, including but not limited to preparation, review, response, negotiation and contracting, for hotels participating in the Essential Commercial Services program.
Work with hotels and internal stakeholders to ensure all applicable parties are educated and well-prepared for the RFP process.
Communicate effectively with hotels and internal stakeholders to ensure content and strategies are complete and understood by all on a continuous basis.
Collaborate with Lead Response Specialist peers to ensure program optimization.
Effectively utilize applicable technology, tools, and resources, both bespoke to IHG and external resources, to ensure consistent record keeping and sound revenue strategies.
Knowledgeable and able to actively apply appropriate IHG resources, including but not limited to IHG Business Rewards, LeadShare, and managed account promotions.
Follow ECS RFP Response standard operating procedures.
Analyze and interpret data.
Negotiate RFPs, using a range of data, customer and hotel insights, and commercial savvy.
Manage workload to ensure deadlines are met and quality is optimized, even during peak volumes.
Explain, when needed, the rationale behind proposals and related negotiations in a clear and concise fashion.
Establish a positive perception among key stakeholders of the ECS RFP Response ways of working and the results it delivers, through one’s own professional, capable approach and communication.
Maintaining a professional, consistent, and calm approach even in high-pressure situations.
Share ideas for continuous improvement on approach and ways of working.
Flexible in working hours required during peak periods.
Key Metrics:
MeetingBroker Response Metrics
Group market segmentation impact in line with overall hotel strategy
Participating hotel feedback
Other Metrics:
Overall hotel revenue and market share performance
Hotel opt-in to RFP Response
Internal stakeholder feedback
Education
Bachelor’s degree (or equivalent) preferred.
Experience
Customer service experience required.
Hospitality experience preferred.
Sales experience preferred.
Analytics experience preferred.
Technical Skills and Knowledge
Proficient skills and experience with Microsoft Office applications, including but not limited to MS Teams, Word, PowerPoint, and Excel.
Experience with RFP Response technology preferred.
Strong customer service, communication and interpersonal skills required, with the ability to effectively communicate with all levels of a business.
Able to handle multiple tasks, and to plan, prioritize and organize effectively.
A professional and positive attitude toward work and customer relationships and service.
Self-starter, self-motivated and reliable work ethic.
Commercially aware and results oriented.
Independent problem-solver who can effectively judge when to escalate for awareness and/or support.
Team player who measures success collectively as well as personally.
Business fluent in English.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $35.00/daily.
