IT Technician

Spectraforce

Davidson, North Carolina


12 days ago

Similar Jobs
IT Technician
Spectraforce
Davidson, North Carolina

12 days ago

Job Description

Role: IT Technician
Location: Davidson, NC
Duration: 12 Months
 
Summary:
  • Provide prompt and accurate technical support, ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs).
 
Education/Experience:
  • Bachelor’s degree in related technical field or equivalent education/experience. Certifications to include A+, Security +, Net+, Microsoft, and Dell (certain certifications will be required within a certain timeframe of employment) –
  • preferred.
  • 2-4 years of experience providing customer support for Windows OS and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting. 3 years of experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as Remedy) and the ability to track and document actions taken.
 
Skills and Competencies:
  • Ability to demonstrate outstanding customer service skills. Strong oral and written communications skills.
  • Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision. Ability to diagnose and troubleshoot workstation, application, peripheral, TCP/IP, and/or printer problems. Ability to demonstrate strong organizational skills and the ability to follow documentation procedures.
  • Must be able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers.
 
Major Job Duties:
  • Perform desk-side Windows OS workstation support in a networked office environment.
  • Supporting or performing MS Office and Outlook configuration and troubleshooting; software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation, configuration and troubleshooting; and computer/user moves, adds, and changes.
  • Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required.
  • Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements.
 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $24.00/daily.