IT Support Analyst

Title: IT Support Analyst
Contract: 1 Month
Location: San Diego, CA

Job Description:
Principal Duties and Responsibilities:

• Follows standard operating procedures.
• Supports troubleshooting efforts to identify routine problems.
• Provides first level support to resolve problems with products, applications, and devices.
• Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures.
• Assists with processing incoming requests.
• Adapts to minor changes and setbacks in order to manage pressure and meet deadlines.
• Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
• Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources.
• Contributes to the knowledge repository for routine technical support.
• Escalates routine problems as necessary to appropriate resource (e.g., support team, vendor).
• Completes routine technical tasks assigned by more senior personnel.
• Manages minor distractions, prioritizes tasks, and deals with setbacks in a timely manner with assistance from more senior personnel. 

Level of Responsibility:

• Working under close supervision.
• Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct).
• Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.
• Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks.
• Using limited problem solving, generally in the nature of troubleshooting simple processes or technology.
• Exercising some creativity may be required to troubleshoot technical problems or deal with novel circumstances

Required Skills:

• Communication: Demonstrating active listening skills, asking relevant questions, and explaining technical details in a way that non-experts can easily understand.
• Problem solving: Using logical processes to identify, diagnose, troubleshoot, and resolve issues effectively.
• Customer service: Quickly detecting and addressing problems to minimize response times and        support users efficiently.
• Collaboration: Engaging well with colleagues and expressing ideas clearly to foster teamwork.
• Adaptability: Responding swiftly and thoughtfully to unforeseen changes or challenges.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 23.10/hr.