Job Title: IT Support Specialist Location: San Diego, CA Duration: 11+ Months Shift: 8 to 5 PM / Mon-Fri
Job Description:
Provides technical assistance to computer users.
Answers questions or resolves computer problems for clients in person, or via telephone or electronically.
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Technologies:
The capability to efficiently assist users with a wide range of technical issues, such as troubleshooting computing devices, (Windows) operating systems, network technologies, printers, and Microsoft software applications across different platforms (desktop, client-server, browser-based, etc.).
Top 5 Required Skills:
Communication - The ability to listen actively, ask questions, and explain technical concepts to non-technical people.
Problem Solving - The ability to identify, diagnose, troubleshoot, and resolve issues using logical steps.
Customer Service - The ability to detect and fix issues quickly to reduce response times for users.
Collaboration - The ability to work well with others and communicate effectively with your team.
Adaptability - Being able to think quickly and adapt to unexpected changes or challenges.
Required Education:
Bachelor's degree in an IT-related field.
Required Years of Experience:
6+ months of experience in IT or related area.
6+ months of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
Driving Requirements:
Are their driving responsibilities no matter how minimal with this role? Yes
If yes, how many hours of driving per week? 1 to 3 Hours Per Week
Select Type of Vehicle Use Below: Company’s Vehicle
Notice to California Applicants: SPECTRAFORCE® is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $23.10/daily.
