Job Responsibilities This role monitors the network systems and application events. Monitor network devices, interfaces and applications through intelligent devices and automated programs as directed. Create tickets, incidents & work orders, service requests and assignments as directed. Issue initial outage notification event communications as directed. Isolate and correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed. Network/System/Application monitoring & Scheduling alarms & alerts based on Eyes on Glass, Initial Outage Management, Notifications, 7x24 hour support.Skills Required/Desired HS Diploma or equivalent work experience AA in Information Technology or related field or equivalent work experience desired. Basic knowledge of network protocols, software applications, or operating support systems desired. May require certification applicable to the technology being supported. 1 year experience in telecommunication, internet, or network operation center environments desired. Previous experience working in ticket management systems/ applications (i.e., SMC Remedy), monitoring network devices or software operating systems desired.Additional desires: Qualitative and quantitative analytic & problem-solving skills Ability to learn new concepts quickly Advanced verbal and written communication skills Proficient in Microsoft Excel and Word Can work independently or as part of a team Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment May require some local traveling for training, meeting, etc. Able to support shift schedules as required to meet business needs. Pacific Gas and Electric Company is an AA/EEO employer that actively pursues and hires a diverse workforce. Enable Skills-Based Hiring No Mail Code N/AHave you pre-identified a specific candidate? NoIf yes, enter the name and contact detail for the pre-identified worker. Name: Email: Phone Number:
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 35.00/daily.
