Summary: The client is passionate about building software that solves problems. They count on their IT Site Reliability Leads to empower users with IT services, solutions and operations essential to their day-to-day productivity, enabling them to pursue client’s mission to save and sustain lives. The IT Site Reliability Lead is responsible for ensuring that all IT services, solutions and operations are being delivered with quality, timeliness and reliability. This role will require a combination of technical, analytical, and problem-solving skills, and works closely with IT and business leaders at the site, at Global IT Centers, and at locations around the world.
Essential Duties and Responsibilities:
Deliver site IT services in line with quality, reliability and cost expectations.
Responsible for Margin Improvement Projects delivery.
Monitor site incident and request tickets to ensure they are resolved within SLA and that root cause is identified and addressed.
Ensure that critical site applications are available, patched, backed up and supported by business and IT owners.
Drive adoption of enterprise digital technologies, methodologies and solutions.
Own the roadmap for site reliability improvements and synchronize upgrades, patching and project efforts with site downtime windows.
Collaborate with supporting partners and IT teams including on site support, remote desktop support, TCS to maintain IT site reliability targets.
Develop and maintain site reliability targets that support the site’s compelling business need (CBN).
Improve site digital literacy, organization change management and IT updates as required to support enterprise initiatives.
Qualifications and Experience:
+5 years of experience in manufacturing IT operations, preferably leading IT programs and projects or leading an IT service or solutions team within a site.
IT software or hardware implementation experience.
Proven experience working across functions and levels to drive site level IT results.
Work in a multicultural and global environment.
Self-learner, self-starter.
Provide training and knowledge sharing.
Education and/or Experience
Bachelor's degree in Computer Science, Telecommunications, or related field preferred or relevant work experience.
Understanding of Industry 4.0 and connected devices in the manufacturing space.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $30.00/hr.
