| - Clear communication with customer and technical support team - Ability solve problems independently with proper communication management - Able work well in a team environment | ||
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| - Complete requests within an established SLA per corporate standards as needed - Update/modify Asset ownership - Triage requests that require exception approvals | ||
| - Previous experience with high ticket volume in a customer service environment - Ability to multitask and meet deadlines - Service Now experience is a plus - Intermediate understanding of PC and MAC hardware | ||
| We are a part of the Asset Hardware team that manages desktop, laptop, and mobile hardware. This role will support Laptop Hardware requests. | ||
| Asset Hardware Experience and Service Now |