Infrastructure DR Service Delivery Manager


Tempe, Arizona

17 days ago

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Job Description

Role: Infrastructure DR Service Delivery Manager
Work Location: Tempe, AZ
Duration: 22 Months

Seeking an Infrastructure Disaster Recovery (DR) Service Delivery Manager that will work with the Engineering and Operations Managers across the Infrastructure towers to assess, test, and help to implement various infrastructure solutions with the Resiliency Team. This diverse position will require the individual to work with application and infrastructure owners, DR program managers, automation engineers, and business function testers.

A successful candidate will help to understand the overlap / connections of the existing applications with the underlying infrastructure mechanisms, to aid in cloning the solution in an isolated lab environment, configuring, and testing recovery solutions with DR automation experts, and validating failover testing with business function testers. This person will have hands-on experience across multiple on-premises and cloud technologies including Control-M, database, ETL, platform( mainframe, iSeries, VMWare, Unix/Linux, Windows) messaging, middleware, monitoring, operating systems, networking, storage, and virtualization.

• Serve as key liaison during DR events for Infrastructure, in a spokesperson role for the infra towers if a gap has been identified, facilitating communications between groups
• Have or acquire an in depth understanding of the various moving parts and functions involved in the DR process especially as involves infrastructure components
• Represent the infrastructure towers in DR planning meetings with IT Leadership and operational committees to communicate the status, capabilities, and infrastructure gaps
• Apply in depth or broad technical knowledge to provide maintenance / automation solutions across one or more technology areas (e.g., database administration)
• Integrate technical expertise and business understanding to coordinate / envision superior solutions for the infrastructure components
• Assess and coordinate high availability and seamless failover resiliency mechanisms across multiple layers of the application and infrastructure stacks
• Manage the update of DR Plans, Point In Time Recovery (PiTR) Plans, and DR Testing of those plans within SLAs without extension
• Demonstrate technical expertise and exert influence outside of immediate Infrastructure tower
• Coordinate and drive innovative team solutions to complex problems
• Coordinate DR for new Infrastructure technologies
• Service as the POC for DR Test / Fusion incident management events across the infrastructure towers
• Assist in integration of solutions into the DR automation program, reducing overall recovery time for Infrastructure services
• Coordinate innovation and technology experiments in private, public and hybrid cloud at enterprise scale
• Maintain an effective technical network across technical SMEs and architects for multiple service areas
• Analyze high volumes of technical and operational data during a disaster recovery event
• Ingest and communicate program metrics / issues with the greater Infrastructure team to allow for data-driven risk management and process improvements
• Sign off on Infrastructure procedural documentation, Disaster Recovery Plans, training modules, and other disaster recovery artifacts for quality assurance
• Coordinate and help to guide the implementation of a comprehensive testing strategy enabled through data analytics and automation
• Manage the Infrastructure remediation review program to ensure gaps identified by other functions and stakeholders are appropriately addressed
• Identify and remediate Infrastructure gaps identified by the control teams or audit, or through internal disaster recovery assessments
• Share key insights and learnings from participation in Infrastructure meetings to share with management
• Bachelor’s degree in Information Technology, Management Information Systems, Computer Science or a related discipline
• 7+ years as Infrastructure technical engineer operating at enterprise scale
• 4+ years of DR experience
• Advanced technical problem-solving skills
• Practical experience in both technology infrastructure and application development architectures
• Infrastructure and service architecture/engineering experience, including functional and technical requirements gathering, and solution development
• Strong system analysis and service development experience
• Practical experience operating in an Agile development environment
• Automation experience
• Financial or Regulatory domain experience a plus
• VMWare vRO experience a plus
• Service Now experience
• Familiarity with Fusion a plus
• Experience in creating Disaster Recovery Plans and/or BCP and DR Plans
• Demonstrated understanding and knowledge of security concepts such as Replication and Backups, Enterprise Architecture, Authentication, Access Management, and Network Segmentation
• Experienced in conducting testing exercises for Disaster/BCP/Cyber Plans
• Well-versed in disaster security industry best practices and regulatory and compliance frameworks
• Highly motivated, energetic self-starter who takes ownership of issues and drives them to resolution
• Good organizational skills - manages and prioritizes multiple tasks across different time horizons within deadlines
• Cooperative, and collegial manner to be able to flex to wide range of stakeholders and in high-stakes situations
• Strong decision-making skills
• Strong analytical, problem solving and process re-engineering skills
• Excellent project management skills; oral and written communication
• Skills in translating broad strategic intent into tactical plans and directions are essential
• Applies broad industry knowledge and awareness
• Negotiates with senior leaders across the business 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $55.00/hr.