Job Title: Incident Management Manager Location: Newark, NJ OR 100% Remote Duration: 6+ Months (Temp to Hire) Note: Role will be for the nightshift starting out, 4PM to Midnight, as they need someone to cover the nightshift until their automation is able to cover it. The hours will slowly shift to “normal” working hours throughout the year, as they are hoping to have the automation set up by the end of this year. Job Description:
We are looking for a Service Management Specialist to join our Incident Management team within the Operations Control Center (OCC).
The OCC is the organizational unit responsible for Incident, Problem, Event, and Change functions.
The Service Management Specialist will work with technical and operations contacts across the enterprise on the highest priority enterprise technology incidents.
The ideal candidate is highly skilled in facilitating direct cause analysis and managing restoration of services with an enterprise technology focus.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $55.00/monthly.
