Job Title: HRIS / ServiceNow HRSD Business Analyst Location: Glendale, AZ (Hybrid) Duration: 12 months Major Responsibilities:
ServiceNow HR Service Delivery (Primary Focus)
Configure, maintain and enhance ServiceNow HRSD modules, including:
Case & Knowledge Management
Employee Center / Portal
Lifecycle Events
HR Services
Document Management
HR workflows and related automation
Serve as the primary functional owner for the HRSD platform, including roadmap planning, release support, and continuous improvement initiatives.
Develop and maintain user stories, functional requirements, test scripts, and acceptance criteria.
Troubleshoot HRSD issues, perform root cause analysis, and partner with technical teams to resolve system defects.
Conduct impact assessments, regression testing, data validation, and User Acceptance Testing (UAT).
Identify opportunities to automate and streamline HR workflows, reducing manual effort.
Ensure all ServiceNow configurations comply with HR governance, data integrity, and security standards.
Major Other Responsibilities:
HR Business Process & SuccessFactors Support (Secondary Focus)
Partner with HR Operations, Centers of Excellence (COEs), and business leaders to understand HR processes and inform HRSD solution design.
Perform process mapping, gap analysis, and documentation to support HR process optimization enabled by ServiceNow.
Recommend process improvements that enhance the HR customer and employee experience.
Perform configuration updates, testing, data validation, and troubleshooting within SAP SuccessFactors as needed.
Support HR digital transformation initiatives across the employee lifecycle in coordination with integrated HR systems.
Education and Experience Requirements:
Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field and a minimum of four (4) years of system support experience or eight (8) years of related experience in lieu of a degree.
Required Knowledge and Skills:
Three (3) or more years of hands-on experience with ServiceNow HRSD, including configuration and module support.
Experience developing user stories, functional requirements, test scripts, and acceptance criteria.
Strong troubleshooting and problem-solving skills, including root cause analysis.
Working knowledge of HR business processes, process mapping, and identifying optimization opportunities.
Strong communication skills with the ability to translate technical concepts for HR stakeholders.
Preferred Qualifications
ServiceNow Certified System Administrator (CSA).
ServiceNow HRSD Fundamentals or HRSD Implementation Specialist certification.
Experience with SAP SuccessFactors configuration, testing, and troubleshooting.
Experience supporting global HR operations or complex, multi-module HR environments.
Strong analytical skills, attention to detail, and ability to manage multiple priorities
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 44.05/hr.
