Job Title: HR Specialist, Savings Programs (Contract) Duration: 6 Months (extension possible) Work Schedule: Hybrid (4 days in office) Location: Toronto
Department Overview Join a dynamic team dedicated to enhancing colleague well-being. As part of our Retirement, Benefits, and Well-being (RBW) team within Total Rewards, you’ll help design and deliver programs that empower colleagues to stay physically thriving, mentally flourishing, financially secure, and socially connected.
Role Overview Reporting to the Senior Manager, DC & Savings Plans, this role supports the execution of key activities related to TD’s Employee Ownership Plan (EOP). The HR Specialist, Savings Programs will coordinate the wind-down of inactive EOP accounts, including follow-up with former plan members, issue resolution, and supporting the delivery of payments. The role also supports work related to unclaimed balances by conducting research, gathering information, and helping track and organize inputs from partners. This role works closely with service providers, trustees, and internal partners across RBW, Finance, Legal, and Operations. It requires strong organization, attention to detail, and the ability to manage multiple activities while addressing issues as they arise.
Key Accountabilities
Coordinate EOP wind-down activities Support the execution of plans to close inactive EOP accounts by tracking activities, following up on outstanding items, and helping ensure timelines are met
Manage member follow-ups and inquiries Conduct outreach to former plan members regarding outstanding payments (e.g., uncashed cheques), respond to inquiries, and work with delivery teams to resolve issues
Support payment coordination and issue resolution Work with service providers and internal teams to facilitate payments and help resolve exceptions, discrepancies, or processing issues
Work with internal and external partners Coordinate with RBW, Finance, Legal, Operations, service providers, and trustees to support day-to-day activities and address operational questions
Assist in locating missing plan members Use internal tools and external search firms to help confirm contact information and support outreach efforts
Support work related to unclaimed balances Conduct research, gather data, and organize information to support the development of longer-term approaches and processes
Track progress and maintain reporting Maintain trackers and provide regular updates on status, outstanding items, and risks
Identify and escalate issues Recognize gaps or challenges in execution and raise issues or risks to management in a timely manner
Job Requirements
University degree and 5+ years of experience in HR, pensions, benefits, finance, or a related role
Experience supporting or coordinating activities involving multiple stakeholders
Strong attention to detail, with the ability to review information across sources and identify issues
Strong organizational skills and ability to manage multiple tasks and follow through on outstanding items
Comfortable working with plan members, service providers, and internal partners to resolve issues
Understanding of pension or savings plans is an asset
Strong communication skills, with the ability to provide clear and concise updates
Proficiency in Microsoft Office tools (Excel, PowerPoint, Word), including tracking and reporting
Must Haves:
Strong communication skills
Strong excel
Workday / success factors experience
Pension/ Benefits experience
Project management experience
Problem solving
Relationship management experience
Nice to have:
Call center experience
CBS asset, CHRP
Interview process: 2-3 Rounds of interview – Virtual for the first round - final round IN PERSON
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 66.66/hr.
