Position Title: Help Desk Specialist Work Location: Irvine, CA 92614 Assignment Duration: 6 Months Work Arrangement: Onsite
Position Summary:
The main function of a Help Desk Specialist is to provide technical assistance to computer system users.
A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Key Responsibilities:
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
May install software or perform hardware testing remotely
Enter commands and observe system functioning to verify correct operations and detect errors
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Qualification & Experience:
Associate's degree in computer related field or equivalent training required
2-4 years experience required
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Basic ability to work independently and manage one’s time
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
Additional Information:
Manager would like to see resumes with more desktop support work history.
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $25.00/hr - $28.00/hr.
