Job Title: Help Desk Analyst Hours: M-F 7am - 4pm CST Location: TX-Richardson-1680 N. Glenville D – Remote Duration: 12 months - Goal is to convert as long as headcount gets approved
Why is this role open? (Coverage, looking for perm, etc.) Backfilling an open role
Overview of Work Environment/Client Nuances: Role is customer service based, but some IT experience is needed Call center
Team Overview: Mostly independent work, but will have other team members to assist if needed
Resource's typical working day:
30-40 calls/day
Assisting with service calls
Software issues
Login issues
Technical issues
Mobile device issues
Licenses/Certifications:
n/a
Must Have Skills:
Help desk technical experience
Technical skills
Resolving technical issues
? Email
? Login
? Office 365
Nice to have skills:
Multi-factor authentication experience
Knowledge on how to fix computers
Desktop support
Soft Skills:
Great customer service
Ability to walk people step by step through problem solving
Years of Experience: 2+ years
Education
H.S. diploma or GED
Software skills:
Office 365 Suite
iOS experience preferred
Interview Process:
1st round culture interview (Teams)
2nd round technical interview (Teams)
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.00/hr.
