The Digital Partner Program Support team delivers scalable, digital-first partner program support across seven partner motions spanning our three Partner Tracks: Sales, Services, and Innovation. The team manages partners end to end through their program journey, from onboarding and activation through readiness, engagement, and ongoing partner development.
Guided by a vision to provide a scalable, efficient, and consistent digital partner program experience, the team focuses on process efficiency, cross functional alignment, and disciplined execution to ensure partners receive the right enablement, content, and guidance at each stage of their partner lifecycle. Leveraging standardized frameworks and digital platforms, the team orchestrates the partner journey at scale optimizing touchpoints, improving readiness, and enabling a high-performing, high-value partner ecosystem.
With a strong emphasis on operational excellence, uniformity at scale, and driving innovation and revenue, the team ensures program support is not only consistent and efficient but also designed to accelerate partner success and measurable business outcomes.
Job Summary
This role is responsible for providing operational and case support across our Sales and Services Partner tracks, with a strong focus on partner enablement, data accuracy, and proactive communication. The individual will manage inbound requests, maintain documentation and program progress, support cross-functional workflows, and act as a subject matter resource to ensure efficient partner engagement and operational excellence.
Key Responsibilities
Manage inbox and case support, serving as a primary point of contact for Sales and Services Partner inquiries
Support case transitions, ensuring proper documentation, handoffs, and process adherence
Maintain and update operational trackers, canned responses, and process documentation
Provide documentation support to ensure materials are accurate, current, and easily accessible
Take a proactive approach by reviewing the enablement calendar and serving as a subject matter expert and summary resource within Slack channels
Perform partner and contact data maintenance, including contact cleanups and status update
Coordinate and distribute communications at scale to partners as needed
Preferred Qualifications
Experience in Sales Operations, Partner Operations, Customer Support, or a related operational role
Strong organizational skills with the ability to manage multiple workflows and priorities simultaneously
Detail-oriented with experience maintaining trackers, documentation, and data accuracy
Comfortable working across tools such as case management systems, Salesforce (SFDC), spreadsheets, and collaboration platforms (e.g., Slack)
Strong written communication skills, particularly for documentation and partner-facing communications
Proactive, solution-oriented mindset with the ability to anticipate needs and identify gaps
Experience supporting cross-functional teams and navigating ambiguous or evolving processes
