Gather requirements, design, develop and deploy voice solutions in Genesys Cloud
Document call flows
Integrate Salesforce.com to enable call-to-case and email-to-case functionalities
Build custom APIs for Salesforce integration
Troubleshoot complex issues
Key Skills:
5+ years of Genesys Cloud Architect
3+ years API integration and custom development
5+ years of experience with CX Cloud for Salesforce and CTI Connector products
5+ years of experience with screen-pop functionalities
5+ years of experience with out of box and custom analytics capabilities
5+ years of experience with Workforce Management
Ability to deliver the project and operate under tighter timelines
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $30.00/hr - $35.00/hr.
