Frontline Storage Engineer

Title: Frontline Storage Engineer
Duration: Till end of 2024, likely extensions
Location: Salt Lake City, UT

Technology Job Description Template

YOUR IMPACT

Qualified candidate will provide unified production management support for the backup and storage infrastructure of the firm, using cutting-edge systems and processes that form the core of our key business.  They have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.  They will also adopt various tools developed by Engineering team to automate failure resolution using machine learning techniques, notify of discrepancies in the health of the production environment and help in the automation of health-restoration, with a continuous focus on risk and cost.

OUR IMPACT

1. Division Description 
   THE TECHNOLOGY DIVISION

Our team of engineers builds solutions to the most complex problems. We develop cutting-edge systems and processes that form the core of our key business and enable transactions to move in milliseconds. We provide real-time access to critical deal information and crunch billions of data points each day to inform firm-wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.

HOW YOUWILL FULFILL YOUR POTENTIAL

You will: Provide day to day operational support of storage and backup environments:

Primary skill set: Pure Storage as Block solution and Rubrik as Data protection solution, Brocade fiber channel switches, Windows Server 2016.

Secondary skill set: EMC Networker, EMC Data Domain, EMC VNX and VMAX, Hitachi HDS, Fiber Channel Switches.

• Monitor a ticket queue, alerts and email to identify and resolve production issues.
• Serve as the initial point of contact for customers seeking support on Pure storage and Rubrik data protection solutions.
• Efficiently triage incoming support tickets, categorizing and prioritizing based on the severity and the impact.
• Monitor and troubleshoot the disk and tape backup environment to make sure backups complete successfully.
• Manage the configuration of disk and tape backup, including tape labeling, pool management, and schedule management.
• Managing, configuring and troubleshooting issues on Pure storage, Brocade switches, escalating/engaging engineering or vendor as on when necessary.
• Implement and manage backup and recovery process for critical data.
• Take ownership of issues and see them through to resolution.
• Provide client support related to storage and backup environments via email and phone, escalating as necessary.
• Work with a global team, taking and providing warm handover to ensure continuity of 24x7 coverage.
• Work with platform vendors to pursue issue resolution.
• Potential cross training with other platforms: Unix, Windows, Database.

You are:

• Independent and comfortable in a fast pace and constantly changing environment.
• Analytical and have the ability to apply your skills and experience to create client-oriented solutions.
• Possess excellent communication skills to provide clear and concise support to customers.

Basic Qualifications

1. Currently working within an enterprise-level storage environment, with 5+ years of relevant experience.
2. Experienced in Pure Storage FlashArray block storage products and/or in Rubrik r6000 series data protection products.
3. Experienced in Brocade G series fabric switch products.
4. Competent in Windows, Linux/UNIX-like operating systems.
5. Monitor pure storage performance and capacity, ensuring optimal operation.
6. Diagnose and resolve storage & switch related issues, working closely with vendors, engineering, and other support teams when necessary.
7. Implement data protection mechanism on Rubrik such as snapshots, replication, and backup solution.
8. Familiar with SRE principles such as user journeys, SLI/SLO, and synthetic probers.
9. Strong analytical, problem solving, and trouble shooting skills.
10. Ability to adapt to new technologies.

Preferred Qualifications 

1. Experience in medium to large IT infrastructure across multiple datacenters.
2. Good understanding of enterprise level change, incident, and problem management processes.
3. Good interpersonal skills and ability to work well on a global team.
4. Ability to work and prioritize in a highly dynamic work environment with a global focus.
5. Automation utilizing scripting languages like bash, Python and/or Perl.
6. Beneficial, but not required, experience in block storage (Dell, Hitachi), file (Netapp, Dell Unity), and/or backup solutions (Networker, DataDomain).
7. Familiarity with Unix/Linux command line operations and server support.
8. Understanding of how to troubleshoot basic Unix/Linux problems.

Education: Bachelor's Degree 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $55.00/hr.