Field Support Tech


Philadelphia, Pennsylvania

12 days ago

Similar Jobs
Field Support Tech
Philadelphia, Pennsylvania

12 days ago

Job Description

Title: Field Support Tech
Location: Philadelphia, PA
Duration: 6 months (Potential FTE)

Hours: Monday through Friday, 8:00 AM - 5:00 PM

Roles & Responsibilites:
o Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
o Provides level I & II end-user support for software and hardware issues.
o Oversees the daily operations of the local area network.
o Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
o Troubleshoots Desktop Virus and malware issues.
o Maintains a daily backup of all network files.
o Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
o Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
o Performs software and hardware inventory.

Years of Experience needed: 2+ years is required

Level of Education: H.S Diploma

Systems/Software proficiencies: ServiceNow or any comparable ticketing system,

Certifications/Licenses: A+ PC Technician; Both Network + and Dell Hardware certification is a plus

Top Must have Skills:
o Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
o Strong focus on customer service and communication skills (exceptional).
o Ability to triage incoming ticket requests and prioritize.
o Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
o Routine reporting and data integrity.

Interview Process: 3 round of interviews (virtual)

Pre-Screening Questions:
O  Describe your experience supporting users?
O  How many years of Field/Desktop/Onsite Support experience?
O  Briefly explain why you believe you are the best candidate for this position? 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $25.00/hr.