Job Title: Field Service Technician II Duration: 3 months(CONTRACT-TO-HIRE) Location: Panama City, FL, 32405 Schedule: M-F 9-6 could be OT as needed • Will there be OC (on call)? Yes • Will there be shift differentials? No?
Description: Client provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses.? To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!? We’re looking for a Field Technician to join our team. Our Field Technicians will be assigned to support a customer within a specified geographic area. As a Field Technician, you will act as the primary point of contact for customers on technical and service-related issues. You will troubleshoot, install, and resolve problems accurately and efficiently.
Responsibilities:
Diagnoses mechanical, hardware, software and systems failures, using established procedures?
Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, wide format printers, PC's, laptops, printers, single and multi-processor servers and wired/wireless networking.
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).?
Implementing basic cable management:?Organizing cables using trays, raceways, or ties to prevent damage and improve airflow.
Follow all standard operating procedures (SOP) through the effective use of knowledge management
Elevates complex and/or high priority problems they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.).?
Install, configure, and maintain hardware (printers, computers, peripherals) and software.
Provide technical assistance to customers while onsite
Perform routine maintenance on Laser and wide format printers to ensure optimal performance and prevent breakdowns.
Responsible for personal quality of workmanship and taking all necessary precautions to prevent customer service disruptions.
Maintain accurate records of service activities, including repairs, maintenance, and customer interactions
Skills & Qualifications:
Knowledge?of?computer?hardware, software, printers networking, cable?management/installation, and common restaurant technologies.
Ability to diagnose and resolve technical issues effectively.
Possess strong communication skills, attention to detail and strong technical ability.
Ability to manage multiple tasks, prioritize issues, and maintain accurate records.
Willing to utilize a ladder (10ft. Reach).
Able to lift 50lbs.
Excellent organizational and time management abilities.
Ability to work independently as well as in a team environment.
Strong customer service skills with the ability to communicate technical information to non-technical audiences.
Notes:
Is this position remote or in person? Remote
What will the primary day-to-day responsibilities entail for this person? See Job Description
What are the TOP 2 required skills that candidates must have? Candidate needs to have good printer, laptop/laptop, and server break/fix skills
How many overall years of experience should this person have? 1 year
Do they need any specific certifications or education? A+ would be nice to have
If contract to hire what is the conversion rate? $22
How many miles per day will the contractor be driving? Unknown, it will be running calls going from customer-to-customer sites.
What radius range should candidates be located from the job location? 10-20
Position is offered by a no fee agency. Location : Panama City, FL, USA, 32405
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.00/hr.
