Enterprise Systems and IT Service Support

Spectraforce

Libertyville, Illinois


a month ago

Similar Jobs
Enterprise Systems and IT Service Support
Spectraforce
Libertyville, Illinois

a month ago

Job Description

Job Title: Enterprise Systems and IT Service Support
Location: Libertyville, IL 60048
The candidate must be able to work 50% onsite at Libertyville, so local candidates only please.
Duration: 12 months


Must Have List:
· Knowledge of IT service management platforms to support incident, problem and change IT operational events (i.e. ServiceNow).
· Knowledge of IT systems such as ERP, OSI PI, PAS, LIMS, ServiceNow, Celdox and Veeva.
· Knowledge of various IT Systems integration and Agile Methodologies.
· Knowledge of cGMP, GXP, GAMP, SDLC regulations, including 21CFR part 11, and good documentation practices. 

Job Description:
The Enterprise Systems and IT Service Support position will be responsible for understanding and supporting the integration between Enterprise IT Systems and Site Manufacturing, Laboratory IT Systems and Data Analytics. This role will support the successful operation of manufacturing and business functions of the Libertyville Facility through interaction with internal team members, Enterprise IT peers and higher-level customers as well as external service providers. The individual supports multiple IT projects/systems and ongoing work activities of moderate to high complexity. The individual will answer questions and resolve Intra-systems integration issues for manufacturing and manufacturing support staff.

This role is responsible to support the service management of all the IT systems supporting the manufacturing operations within the Libertyville facility. Develop, deploy, and maintain the IT support structure (ServiceNow Configuration Management, Support Management, Knowledge Management, Book of Work) for the Libertyville facility including but not limited to Automation systems, IT hardware, IT network and Enterprise IT applications.

The candidate should have at least 8 years of experience in pharma/biotech with experience in Automation, Manufacturing, Supply Chain and Quality System disciplines. The candidate needs to understand shop floor activities, Good Manufacturing Practices (GMPs), electronic change management, and process automation in addition to prior manufacturing enterprise systems support.
Must Have List:
· Knowledge of IT service management platforms to support incident, problem and change IT operational events (i.e. ServiceNow).
· Knowledge of IT systems such as ERP, OSI PI, PAS, LIMS, ServiceNow, Celdox and Veeva.
· Knowledge of various IT Systems integration and Agile Methodologies.
· Knowledge of cGMP, GXP, GAMP, SDLC regulations, including 21CFR part 11, and good documentation practices.

REQUIRED COMPETENCIES:
 Knowledge, Skills, and Abilities:
• Ability to effectively communicate with both technical and non-technical team members.
• Strong interpersonal and organizational skills and ability to handle multiple priorities.
• Knowledge of IT systems such as ERP, OSI PI, PAS, LIMS, ServiceNow, Celdox and Veeva.
• Knowledge of various IT Systems integration and Agile Methodologies.
• Knowledge of cGMP, GXP, GAMP, SDLC regulations, including 21CFR part 11, and good documentation practices.
• Knowledge of pharmaceutical, manufacturing and laboratory systems and equipment that support Cell Therapy or Biologics manufacturing.
• Knowledge of IT service management platforms to support incident, problem and change IT operational events (i.e. ServiceNow).
• Strong technical and problem-solving skills and the ability to work independently.
• Demonstrated success working in a high-performing, business results-driven environment.
• Understanding of computer system validation.
• Familiarity with ERP systems (i.e. SAP or QAD), MES systems (i.e. Emerson Syncade), DCS systems (i.e. Emerson DeltaV), OSI PI, EBRs (i.e. InfoBatch) and IT system integrations.
• Dashboard development / Tableau knowledge is a plus.

Education and Experience:
• Bachelor’s degree in an engineering or computer management discipline.
• Must have experience with Manufacturing IT Systems and Systems Integration.
• Must have 8+ years of hands-on experience in a Cell Therapy or Biotech manufacturing and supply chain environment.
• Understanding of supply chain, manufacturing domains, and supporting technology like manufacturing and supply chain ERP systems
• Working knowledge of regulatory requirements and how they relate to existing and new business systems and practices, primarily GxP.
• Sound understanding of Electronic Batch Records (EBR).

DUTIES AND RESPONSIBILITIES:
• Will support the Libertyville Facility Enterprise Systems, Service Management and Agile Methodology.
• Partnering with Client’s CTO Digital Platform, Manufacturing Operations, MS&T, Quality, Enterprise IT teams, Enterprise Business team and local system Digital Capability Managers to deliver the requirements for the Libertyville Cell therapy facility.
• Review and collaborate with the Enterprise Digital Capability Manager (DCM), Technical System Owner (TSO), Business System Owner (BSO) and enterprise in understanding maintenance, planned outages, unplanned outages.
• Understand the business needs and own the site's enterprise roadmap for IT.
• Align the site on future Enterprise IT integrations.
• Support the IT tier structure and meetings and represent IT in Tier 2 meetings as applicable.
• Manage and maintain the IT Service Management Systems.
• Develop and present Libertyville IT metrics. 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $60.00/hr.