Title: Enrollment Management Assistant (Sales Enrollment) Duration: 3 months Location: Remote Training Hours: Monday to Friday, normal business hours, 2-3 weeks
Position Summary: Will support enrollment activities by contacting prospective students and families that have expressed interest in our full-time virtual schools. Will be responsible for building strong relationships with prospective families through outbound and inbound communications. A successful representative will be able to excel at identifying the needs of the families they serve. They should be able to provide clarifying program information to prospective families and assist them with making an informed decision about their student(s) education. Keeping customer satisfaction at the core of every behaviour they demonstrate.
Primary Responsibilities:
Use consultative approach to educate and support families interested in our online program.
Ability to actively handle objections and counsel concerns using consultative approach.
Strong sales approach to handle Inbound and Outbound calls professionally, accurately, consistently, and efficiently.
Handle Inbound and Outbound calls in a phone queue setting, assisting families with program inquiries and registration.
Handle chat inquiries from prospective families.
Use sales approach to register families using our education management system.
Understand different state enrollment requirements to determine student eligibility.
Create and maintain accurate prospect and customer records in Salesforce and Education Management System
Maintain the accuracy of student records/data in accordance with all regulatory requirements.
Must be willing to work evenings until 11:00 pm EST and weekends.
Prior school enrollment/registration experience a plus.
Prior experience with Salesforce preferred.
Bachelor’s degree preferred.
Experience in customer service and team environment with strong consultative sales skills.
Professional phone etiquette.
Strong oral and written communication skills, organizational skills, multitasking skills, and time management skills.
Proficient in Microsoft Office.
Flexibility and the ability to work in a fast-paced work environment.
Highly organized and self-motivated.
Exceptional interpersonal skills and proven positive attitude.
Must be a customer-focused, team player.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $17.00/hr.
