Facilitate the phone que and accurately assess the needs of callers and transfer their calls accordingly.
Must have:
Must be able to have a distraction-free home work area.
Commitment to a schedule within the hours from 9am to 6pm EST Monday-Friday
Commitment to possibly working overtime during peak season, July-September
Minimum Required Skills:
Delivers quality enrollment conversions from inbound and outbound communication.
Excellent oral, written, and interpersonal communication skills
Prior customer service experience preferred
Prior experience in a phone queue a plus
Technologically proficient (especially with Microsoft Office 365: Teams, Excel, Word, SharePoint, PowerPoint, Outlook)
Possess a high degree of attention to detail and be able to multitask effectively
Ability to follow explicit instructions consistently but is also able to exercise good judgment when making work-related decisions
Must be able to work effectively as a part of a team and independently
Must enjoy a challenging work environment that requires flexibility, self-direction, creativity, strong communication, and organizational skills
Ability to manage stressful situations in a calm, courteous, and efficient manner
Minimum Education Requirement
Bachelor’s degree in Communications, Education, Sales, or a related field preferred, or equivalent experience.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $16.50/hr.
